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Our Impact / Building a Whole-of-Government Digital Payments Platform
Our Impact
Building a Whole-of-Government Digital Payments Platform
Millions of citizen transactions, many agencies, one trusted platform.
Multi-billion-dollar annual payment volume | Millions of registered users | Cross-agency integration
The Challenge
A state government set out to bring fragmented payment infrastructure into a single, modern digital platform. Citizens were moving between many separate portals that did not share identity data, and the cost of running duplicated processing across departments had become significant.
The programme was highly visible: it touched almost every interaction a citizen has with government, from vehicle registration to court fines to benefit payments, so continuity of service was as important as the technology itself.
The Precision Approach
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Precision led the executive programme function across planning, architecture, vendor selection, and go-live sequencing. A federated governance model gave each participating agency a seat on a cross-government delivery board while keeping a single accountable programme owner, so decisions held under pressure.
- 2
The platform was architected for horizontal scalability from the outset, with the API standards designed so agencies could integrate on their own timelines without holding up the critical path. Identity federation was prioritised in the first tranche to unblock every downstream payment flow, and a citizen-centred design process shaped the front-end experience around how people actually use government services.
Outcomes
Multi-billion
Annual payment volume processed (AU$)
Millions
Registered citizens on one platform
Cross-agency
Departments unified under one model
Material
Recurring processing savings realised
This was the most complex cross-agency integration the department had ever attempted. The programme held stakeholders accountable, taking them on the journey while keeping citizens at the centre of every decision.
Former CEO
Navigating a similar Government challenge?
Our practitioners have led programmes of comparable scale and complexity across the Government sector. We bring the same rigour, the same practitioner-led model, and the same commitment to outcomes that defined this engagement.
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