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Recruitment / Insurance and Superannuation
Recruitment
Talent for
Insurance and Superannuation
We recruit the claims, policy, and member platform leaders that insurers and superannuation funds need, for change judged against member outcomes and prudential standards.
Who we place
The roles we recruit for in Insurance and Superannuation
Permanent, contract, and interim, matched to the consequence of the role.
Policy and Claims Platform Directors
Directors who renew the administration systems at the centre of the policyholder and member relationship.
Fund Merger and Migration Leads
Leads who move members, data, and administration through a successor fund transfer.
Claims Operations Transformation Leads
Leaders who lift straight-through processing with document, workflow, and self-service capability.
Fraud and Case Analytics Leads
Specialists who embed machine-learning triage and fraud detection in claims operations.
Contact Centre Migration Leads
Leads who move large contact centre estates onto cloud platforms without losing service.
Operational Resilience Leads
Specialists who meet CPS 230 across critical operations and material service providers for an insurer or fund.
Hiring in Insurance and Superannuation
Why Insurance and Superannuation roles are hard to fill
Insurers and funds carry the same prudential expectations as the banks. CPS 230 and CPS 234 apply across both, and the Financial Accountability Regime has extended to them since 2025. Superannuation trustees also answer for member outcomes, and continuing fund consolidation means successor fund transfers that move members, data, and administration onto a new platform. The pool of people who have delivered policy administration, claims, or member platform change in this sector is smaller than in banking, and candidates need domain knowledge and delivery discipline in the same person.
Our practitioners have led this kind of work in insurance and superannuation, so we assess candidates on what they have run and against the pressures the role will carry.
Our full recruitment practiceWhat we bring to Insurance and Superannuation
- Claims and policy platform modernisation
- Digital and self-service channels
- AI-assisted fraud and case management
- Fund and insurer operating models
- Contact centre and service migration
- Independent assurance
Delivered in Insurance and Superannuation
Case studies from our Insurance and Superannuation work
The kind of programme the people we recruit in this sector are expected to lead.
Insurance and Superannuation consulting
Claims, policy, and member platforms modernised under prudential scrutiny. Written for technology executives.
Get in Touch
Hiring in Insurance and Superannuation?
Let us find the right leader
Whether you are hiring or exploring your next opportunity, we respond within one business day. All discussions are confidential.