Search Precision Consulting
Type to search · ↑↓ to navigate · Enter to open · Esc to close
Services / Change and Adoption
Resilience and Change
Transformation only
counts when it sticks
A transformation only pays back when the organisation actually adopts it. We bring the people with it, so the benefits you paid for are the benefits you realise.
Service Outline
What this service delivers
A transformation only pays back when the organisation actually adopts it. We design and lead the change that brings staff, leaders, and stakeholders with a transformation, across tens of thousands of people where necessary, and we treat adoption as a delivery outcome to be governed and measured. Our practice draws on the Prosci/ADKAR discipline for individual change and structured change management at enterprise scale, tied directly to the benefits case: every adoption measure traces to a benefit someone has signed for. Sponsorship is built deliberately, resistance is surfaced and worked rather than wished away, and reinforcement continues until the new way of working is simply the way things are done.
The Precision Approach
How we run this work
Adoption is an outcome.
Adoption targets are defined, baselined, and governed like schedule and cost, with a named owner and a place on the programme dashboard.
Lead from the top.
Sponsorship is designed and coached, because visible, active sponsorship remains the single biggest predictor of change success.
Follow the evidence on people.
ADKAR-style assessments, sentiment analytics, and usage telemetry tell us where the organisation actually is, and AI-assisted analysis reads the signal across large workforces early.
Work the resistance.
Concerns are surfaced, heard, and addressed on their merits; some of the best design corrections come from the sceptics.
Build through the line.
Managers and change champions carry the change into their own teams, because people move for their leaders sooner than for a project team.
Reinforce to the finish.
Measurement, recognition, and correction continue past go-live until adoption holds without the programme pushing.
How We Can Help
Structured by discipline. Shaped to your programme.
These are representative artefacts from our delivery playbooks, tailored, added to, or trimmed to fit each client’s governance model and what the programme actually needs.
Set adoption up as an outcome 4 shown
- Change strategy and case for change endorsed by the executive
- Change impact assessment by role, team, site, and process
- Stakeholder assessment and engagement plan with influence mapping
- Benefits-to-adoption linkage map tying behaviours to the business case
Lead from the top 3 shown
- Sponsorship roadmap with sponsor coaching and visibility calendar
- Change network design: champions, coverage model, and operating rhythm
- Manager enablement kit: briefings, talking points, team activities
Tell the story, build the skills 5 shown
- Communications strategy, narrative, and channel plan
- Message house and executive talking points per audience
- Training needs analysis by role and impact severity
- Learning curriculum, materials, and delivery schedule
- Day-in-the-life and new ways of working guides per role family
Read the signal 7 shown
- ADKAR baseline assessment and barrier point diagnosis
- Change readiness assessments at defined milestones with trend reporting
- Business readiness criteria and go/no-go input per release
- Adoption measurement framework: leading and lagging indicators
- Adoption and sentiment dashboard with AI-assisted signal analysis
- Usage telemetry baseline and post-go-live tracking design
- Resistance management plan with themed responses and owner actions
Hold it past go-live 4 shown
- Reinforcement and sustainment plan for the first 180 days after go-live
- Change capability handover: playbooks and coaching for internal teams
- Culture and capability shift assessment where the change demands it
- Post-implementation adoption review with corrective action plan
This is a representative set. If what you need is missing here, ask us.
The Precision Difference
Why boards choose us for this work
Adoption governed like cost and schedule
Adoption targets are defined, baselined, and governed with a named owner and a place on the programme dashboard. Every adoption measure traces to a benefit someone has signed for.
Evidence about people, at scale
ADKAR-style assessments, sentiment analytics, and usage telemetry show where the organisation actually is, and AI-assisted analysis reads the signal across tens of thousands of people early enough to act on it.
Reinforced to the finish
Sponsorship is designed and coached, resistance is surfaced and worked on its merits, and measurement, recognition, and correction continue past go-live. The engagement ends when the new way of working is simply the way things are done.
Senior only. Fiercely independent. 94.3 per cent on-budget across AU$2.3 billion governed since 1996.
What we do
Change and Adoption
Technology lands, but change succeeds or fails on adoption. We design and lead the change that brings staff, leaders, and stakeholders with a transformation, across tens of thousands of people where necessary.
We govern and measure adoption as a delivery outcome in its own right, because that is the only way the benefits in the business case become real.
Change strategy and planning
A credible plan to bring the organisation with the change.
Stakeholder and leader alignment
The sponsorship and coalition that change needs to succeed.
Adoption and enablement
The training, communication, and support that make new ways of working stick.
Benefits and adoption measurement
Adoption tracked and measured as a delivery outcome.
Culture and capability
The lasting shift that outlives the programme.
Ready to Engage?
Talk to us about
Change and Adoption
Initial conversations are confidential and without obligation.
If your benefits case depends on thousands of people working differently and adoption is nobody’s named accountability yet, this is the conversation to have before go-live gets close.